Returns

We want every order to arrive right the first time — but if something goes wrong, we'll make it right.

Damaged, leaking, or wrong item. Message us on WhatsApp within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a free replacement or a full refund.

Didn't suit your skin? We back every order with a 100-day money-back guarantee. Message us on WhatsApp within 100 days of delivery with your order number and photos showing at least 50% of the product remaining. Our team will review your request, and once approved, we'll process your refund within 2–3 business days.

As our products are skincare items opened for personal use, we're unable to approve refunds for products used beyond that point, or once a bottle is empty — for hygiene, and to keep this fair for everyone.

Approved refunds are sent via bank transfer or JazzCash/Easypaisa.